Privacy and Security Policy
Online Security
All online purchases made via the Venture & Gain Agency website take place in a secure environment using the latest security technology to protect our customers.
We encrypt your credit card information to ensure your transactions with us are private and protected as they travel over the internet.
We accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology, which means that you cannot inadvertently place an order through an unsecured connection. Most web browsers above version three support this security.
Your payment details are held in an encrypted format by our payment providers, we have no access to your payment card details. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.
If you are still uncomfortable about shopping online but would like to shop with us, please email our support team at contact@ventureandgainagency.com. Our business hours are from 9am to 5pm AEST (Australian Eastern Standard Time).
Privacy
Your privacy is important to us. We only use the information we collect about you carefully, lawfully and in accordance with the General Data Protection Regulation 2018.
Information we hold:
If you have shopped with us at any time, we will hold your name, address, telephone number and e-mail address. Credit card details are held by our payment providers. Venture & Gain Agency does not have access to these card details.
We also collect information about where you are on the internet (e.g. the URL you came from and the way in which you navigate the site.)
If you have requested to receive our e-mail newsletters, we retain your email address, name, IP address and country. If you wish to unsubscribe, you can do so at any time by simply clicking on the unsubscribe link at the bottom of any newsletter you receive from us. Alternatively, send an e-mail to: contact@ventureandgainagency.com with ‘unsubscribe’ in the subject line.
You have the right to request a copy of any information we hold about you. You can also request that any or all of this information is amended or deleted. If you would like to request a copy of your information, please e-mail us at: contact@ventureandagainagency.com, or write to us:
Data Protection Officer
Venture & Gain Agency
PO BOX 6214
Kangaroo Valley
NSW 24577, Australia
Information we use:
We use the information we hold on your records for operational purposes, for example processing your order, dealing with queries, tracking deliveries, reviewing past purchases. Your order history enables us to tailor our product range and marketing information (e.g. promotions and special offers) to your requirements. We may also use information from cookies in order to see how our customers use our site, so we can continually improve the service we offer. If you have signed up to our newsletter, we will use your information to send you offers, news and invites to events. We won’t pass on your information to any third parties, except those described on this page, as part of our order processing.
Cookies
Cookies are little bits of digital information, generated when you visit websites on any of your devices. We use cookies to:
- Enable you to add items to your basket
- Enable you to create an account in which information such as order history and personal details are remembered for later
- Help improve your online experience by making checkout speedier
- Analyse the use and so improve our website, through analytical software
Cookies do not record any payment information